Privacy Policy

Black Arcscend is an AI-driven advertising, marketing, and communications platform for businesses across the global Black diaspora. The service is operated by Black Arcscend Inc. (corporation no. 1770448-8, incorporated under the Canada Business Corporations Act, formerly Black ARC Global Inc.), with its registered office at 3199 Lake Shore Blvd W, Suite 710B, Etobicoke, Ontario M8V 1K8, Canada. In this policy, “we”, “us”, and “Black Arcscend” mean that company.

We are the data controller for the personal information described here. If you have any questions, reach us at hello@blackarcscend.com.

This policy explains what we collect when you visit our site, create an account, and use the platform — including the AI voice calls and the marketing content the engine generates for you — and the choices you have. Our blog and marketing site may carry their own notices; this policy governs the application.

• Account & identity — your business name, your name, email address, mobile number, and a securely hashed password.
• Your intake & planning answers — the answers you type into the intake form, or, if you choose the call, the call audio recording and its transcript; plus what you share on monthly planning calls.
• Brand assets you provide — logos, photos, videos, and reference material you upload to make your content yours.
• Content & feedback — the persona, plans, captions, and images the engine creates for you, and your approve / edit / reject decisions on them.
• Billing — name, email, billing details, and subscription status, processed by Stripe. We do not see or store full card numbers.
• Usage & device — log data, IP address, browser and device type, pages viewed, and product events.
• Cookies — essential cookies for sign-in and session, plus analytics cookies subject to your choices.

Black Arcscend can interview your business and plan with you by an AI voice agent — but we never cold-call you. Voice calls are opt-in, and you start or schedule every one:

• Your intake call is button-triggered — it happens only when you press “Start my intake call.” You can skip voice entirely and type your intake instead.
• The monthly planning call is opt-in — you approve it during onboarding, you choose the time (the last Friday of the month, with a primary and a backup time you pick), and you can turn calls off at any time from your dashboard (Settings → Calls). If we miss you at both times, we email you to reschedule — we do not keep dialing.
• Every call announces at the start that it is an AI assistant and that it is being recorded to build your marketing.
• Calls are recorded and transcribed and stored in your private knowledge bank to generate your content.
• SMS notifications may also apply; message and data rates may apply, and you can reply STOP to opt out of SMS at any time.
• We only call the number you provide and confirm at signup, and you confirm you are authorized to receive calls and messages at that number.

Because you initiate or schedule every call and can switch them off whenever you like, this is your express, revocable prior consent for the purposes of the US Telephone Consumer Protection Act (TCPA) and equivalent rules in the UK, EU, Nigeria, Canada, and other markets. You can also withdraw consent by emailing hello@blackarcscend.com.

• Build your business persona, monthly plan, and weekly content from what you tell us.
• Place your onboarding and monthly planning calls and send service notifications.
• Take payment, manage your subscription, and prevent fraud.
• Provide support and respond to your requests.
• Operate, secure, and improve the platform.
• Meet legal, tax, and regulatory obligations.

To generate your marketing, we send your intake answers or call transcript and your business profile to the AI providers listed below (Anthropic, OpenAI, Retell, ElevenLabs). Under our agreements with them, your data is processed only to provide the service and is not used to train their public models.

The engine drafts; you review and approve every piece. Nothing is published on your behalf without your approval — your content, your voice, your final say.

We share personal data only with the providers that help us run the service, each bound to protect it and use it solely on our instructions. We do not sell your personal information.

We may also disclose information to comply with the law, enforce our terms, or in a merger or acquisition — in which case we will tell you.

If you are in the UK or EU, we rely on: performance of a contract (to provide the service you signed up for); consent (automated calls and SMS, and non-essential cookies); legitimate interests (to secure, analyse, and improve the platform); and legal obligation (tax and compliance). You can withdraw consent at any time.

We keep your information for as long as your account is active and as needed to provide the service. Your intake and call records power your knowledge bank, so they are retained to keep improving your content unless you delete them or close your account. Some records (for example billing) are kept longer where the law requires. You can ask us to delete your data at any time.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you, and receive a copy.
• Correct inaccurate data or complete incomplete data.
• Delete your data, or close your account.
• Object to or restrict certain processing, and withdraw consent — including opting out of automated calls and SMS.
• Port your data to another service.

To exercise any of these, email hello@blackarcscend.com. We do not sell your personal information or share it for cross-context behavioural advertising. If you are in the UK or EU, you also have the right to complain to your local data-protection authority.

We serve the worldwide Black diaspora, so your information may be processed by us and our providers in the United States, the United Kingdom, the EU, and other countries. Where data crosses borders we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect it.

We protect your data with encryption in transit, row-level access controls that keep each business’s data isolated, least-privilege access, and trusted infrastructure providers. No system is ever completely secure, but we work hard to safeguard your information and will notify you and the relevant authorities of a breach where required.

Black Arcscend is a business tool and is not directed to anyone under 18. We do not knowingly collect personal information from children.

We may update this policy as the product and the law evolve. We will change the “Last updated” date above and, for material changes, notify you by email or in the app.

Questions, requests, or concerns about your privacy? Email hello@blackarcscend.com and we will respond.